Harrahs

Everything seemed normal. We checked in on 4/19/25, (Saturday)went to our room, unpacked..went out to celebrate my birthday, came back fell asleep.

Woke up the next morning (Sunday)to go to the Pool, checked our wallet and purse before leaving the room only to realize our money was GONE We notified Security, they said our door was open from the inside for about 40 minutesthey wouldnt let us take a picture of the screen that showed the access we were asleep at the time they stated the door was opened. So that meant an EMPLOYEE accessed our room and ROBBED US!!! They said they have no Cameras on the floors only in the elevators and Casino Floor! Such a LIE!!

We asked to have the police called, first he said okay, then proceeded to talk us down from calling by saying how long it was going to take, that it had to go through them(loss mitigation) just a bunch of BS. We asked to be reimbursed for the Hotel stay as we had two nights booked, they refused, offered no compensation of any kind other than to move our room to the 40th floor..we slept in fear the next night by putting a chair against the door!!

HARRAHS know they have a thief ring amongst them and trying to hide it. These people are going to FAFO by going into the wrong person room!!!

I was in town for a concert on Saturday 3/29 and checking out Sunday 3/30. We were told that the reservation was booked for Sunday and checking out Monday.

Why would we book a hotel for Sunday when the concert was on a Saturday? We were told that they would have to listen to the recording and then make a decision. They said that my friend definitely said we were checking in Sunday and checking out Monday but when he asked to listen to the recording, she said no. After waiting an hour and a half, she came back and told us that they could give us a complementary room but would have to charge us for it.

We paid almost $440.00 for the room for one night, which was not clean. She stated that it was a $650.00 room, but it was not even worth $100 per night. After going ahead and paying for the room because the concert was starting soon I noticed that the bathroom was filthy. The floor was extremely dirty I could feel the dirt on the bottom of my feet.

After looking closely at the floor I noticed there were several black dirt stains on the floor, the bathtub had a black ring around it, the toilet looked dingy and old on the inside, there was a used piece of soap still in the shower, the shower head was dusty, the makeup mirror had fingerprints on it and the sink and countertop were not much better. I called housekeeping, and she had a nasty attitude but sent someone to clean the bathroom. However, even after the cleaning, it still did not look much better. I asked about the bedding being clean and he said if I had a problem to just call them back.

I didn't have time to argue with them because the late check-in made us an hour late for the concert plus a hour in traffic. Even though we were there at exactly 4 PM, we rushed and still didn't make it to the concert until 9:20 and it started at 8. Originally we wanted to leave at 6:30 pm but couldnt because they made us wait so long. We were not the only ones who had problems there was someone cursing the front desk out as we walked in because she had a problem with her reservation and also two other people sitting on the side because of problems with their reservations.

I will not stay at this hotel again. I should have followed my first mind and went to Hard Rock. Ive never had any issues with them.

They took complete advantage of us because we were in a desperate situation due to other hotels being booked and they made money off of it. Theres no reason why we could not hear the recording; this was a money-making opportunity for them.

My husband and I stayed at your hotel at the casino for 5 days and 4 nights. We had our truck and our motorcycle with us.

Each night he spoke with security and we were given permission to park his Ducati up front. No we are not gold members or something in that nature. We dont even gamble. Our home was hit by a tornado and we had no electricity.

That was the reason we were there I. The first place. We had permission to park in the exact place it was towed away from. This happens as soon as we had checked out with staff.

He asked them if it were okay to leave the motorcycle right where it was towed from while we ate lunch. When we showed up the woman who was head of security was rude and hostile. She would not give up a first and last name to her higher up and would not give us any information. The security guard who gave us permission to leave the motorcycle after we checked out at the front desk then lied about the conversation when confronted.

Every single day he spoke and had permission with security to park where we parked. My husband is a disabled veteran. I am going to call crimes against veterans affairs office and I am consulting with an attourney this week. He gets the run around when he tried to find out where it was towed away to.

As he went inside the staff member circling the parking lot was staring while laughing at my daughter and I. I am not sure if it were a man or a woman. Whoever it was was acting very inappropriate and extremely unprofessional. My daughter and I were shocked at the behavior of the employee that day.

I thought your security would be a reason for people and their property to be safe and protected.

Come to find out the security and business steal paying customers personal property when they see an opportunity to do so. You will be hearing from my attorney.

Acknowledgment Number # - B9BHC4NH

Dates of Stay: Check In Date: Jun 26, 2025 - Check Out Date: Jun 29, 2025

Group Name: 2025 United National Masons. Room Rate: $129++ -

I was not given the group rate of $129 plus tax per night.

Instead I was given the following:

Nightly Rate:

DateGuestsStatusRate (USD)

Jun 26, 20251Confirmed209.00

Jun 27, 20251Confirmed164.00

Jun 28, 20251Confirmed169.00Total542.00

Hotel Room Tax( 13.38 % per night )72.52

Resort Fee( USD 11.33 per night )33.99

Total tax106.51

Estimated Grand Total (USD): $648.51

Why was the group rate applied to my reservation? I made this reservation Fri, Mar 28 at 9:06 AM. This well ahead of the reservation cut off date of May 2025.

I've been told that the rooms were sold out when I made my reservation is the reason for not receiving the group rate, yet I was still able to make a reservation.

I don't see how the group rate doesn't apply to my reservation. I can be reached by email at team1jackson@***.com or mobile # 202-413-**** Todays date and time is June 6, 2025 at 11:30am est.

I travel all over to many hotels this is by far the worst hotel Ive ever stayed in the staff is horrible rude jut plain ignorant to start they lost my resavation I had to wait hour and a half for them to find it then I had a price of 249. They tried to charge me 299.

Then they gave me keys to my room that didn t work. I just had open heart surgery so I called down to tell them my keys don t work the girl should be fired nasty nasty left me in hallway in front of my room for one and a half hour s we missed our dining at carmines We missed half the show we had tickets to it was my girlfriends birthday and planned a beautiful weekend. Totally ruined by harrahs.

Never got to speak to hotel manager And did nothing to deprecate me. Total loss !!

To whom it may concern,

My husband and I are writing to express our dissatisfaction with our stay at Harrah's Atlantic City. As this was our first time at your establishment, we had high expectations.

Initially, we were under the impression from our search that you were located on the boardwalk.

On our first night, we dined at AC Burger, where we encountered flies in the dining area. We had to leave without finishing our meal. We were greatly disappointed as we were looking forward to enjoying our dining experience.

Additionally, we noticed some very upsetting things. A woman with her dog was near the elevator, her dog was relieving itself on the carpet.

We told her the dog was urinating on the floor, but she did nothing. The stairway was visibly covered with garbage that not only made it impassable but also spoiled the smell due to rotting food. This is not only disgusting but poses a severe health hazard. God forbid there was a fire and people needed to use this dangerous and slippery stairway covered in food and beverages.

I have attached photos for you to see, as this was not a quick happening. This garbage has been there for quite some time. You can notice the immense amount of cigarette butts that definitely required more than a day to accumulate.

We dislike confrontations and getting into arguments with management; that's why we are reaching out to you.

This was the worst stay we have ever had in any establishment. We tried to relocate, however, there was no availability.

We couldn't wait to leave. This trip took us five hours to reach from Connecticut and we were excited to get there.

I took my fiancée to Harrah's Laughlin because I used to stay there maybe six to eight times each summer about 25 years ago, and I used to love it. Oh, what a big disappointment!

To start, when I checked in, Alexis (front desk) acted like I was inconveniencing her and interrupting her conversation with her co-worker because she barely looked at us. In the room, the toilet did not flush correctly, and we had to rinse and re-flush every time. The sink would 'flood' for no reason (water coming from another room, I am sure.) The coffee machine did not work, one lamp did not turn off. We had a river view room but the windows were so dirty, we couldn't really enjoy the views.

The last night we spent there, we realized that the door did not lock at all! All we needed to do was push it in, and it would open, no key needed.

The website advertises 'remodeled rooms,' but I found out that the Central Tower (which is where we stayed) had not been touched yet and everything looked and felt like it did 25 years ago. It used to be my favorite hotel in Laughlin, but sadly, I will never stay there again.