Not resolved

Harrahs need to change the way the tiers are achieved. I've been over a 15 year patron with a present platinum status.

At the end of December 2016 I had over 13,000 tier credits and was not given any bonus tier credits either over the course of 4 visits there in addition to Atlantic City. When I logged in to check my status, I only had 48 tier credits and have to get over 4000 tier credits this year in order to maintain platinum status. Harrah's make it hard for one to advance to better benefits and perks. Additionally, the slot machines are quite stingy and don't payout well.

I hear Charlotte will have a casino soon and the state of Georgia is pending as well. This would give me closer options because after 15 years of Harrah, I don't feel valued as a patron.

Product or Service Mentioned: Harrahs Rewards Program.

Reason of review: Bad quality.

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