We had to wait 3.5 hours for our vehicle from the valet. Between 6:30 and 7:00 this morning we went to claim our vehicle to leave. after waiting for 15 minutes or so i went to check to see what the problem was and was told our vehicle had already been claimed. i...Read more
Harrahs - Do not want to be transfered to Valley River!
Have already spoken with the General Manager at Valley River. Not happy with his solution! Need to speak with someone who can make a decision.
I called and made reservations for my husband and I for Sunday, December 17th to Monday December 18th. I spoke directly with a person at the casino reception desk. I requested a non-smoking, king room in the central tower, overlooking the pools. When I got the...Read more
- Employees were nice
I didn't like
- Rooms are disgusting
I have been trying to reach someone in upper management to no avail. I have had a horrible experience from start to finish. I have always been of the opinion that in order to retain business and grow your business it’s absolutely important that you attend to your...Read more
I didn't like
- Way guest are treated
- How the guest are treated as a whole
Tonight my husband and I came to the casino which we often visit but won’t be back here Our kids were with us I went to take my husband heart burn pills and the kids met me at bottom of the stairs they were hungry they were treated horribly by security who watched them...Read more
As Seven Star member, am sick consistently poor host service. They all act like we’re bothering them, even for simple requests. This includes Tunica. Vegas, Bossier. How much money do we have to spend?Read more
To whom it concerns, I spent two days at the blackjack tables last Wednesday and Thursday November 15th and 16th. I can not speak for the 15th as far as any problems for being logged in at the table with my players card, but I can complain about last Thursday the 16...Read more
On 11/11/2017. I came to Harrahn Casino to get a meal as other veteran was getting. I when too customer service to get my card. I told the customer service lady that I have loss my Va card and waiting for a replacement.. But I do have my DD 214 . I also gave her a...Read more
Been playing 4-6 years like a fool at Harrah's and I loose my *** off every time. I loose thousands !!! I am sad I keep going back Everytime thinking maybe today it will be different but it gets worse and worse Everytime!!! Stay away!!!Read more
Me and my husband were visiting Las Vegas for the weekend and got lost in the casino. We ran into someone who i'm assuming was one of the managers named, Dan Walsh and he was so incredibly rude. We asked him a question about where to find the restroom and not only did...Read more
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