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I had a complimentary stay, as a platinum card holder I have always been able to redeem for free nights Sunday-Thursday via the online offer calendar. However, when I attempted to book for Thursday June 1st, the offer calendar showed rooms available with the offer and...
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Anonymous
Anonymous

Harrah's Cherokee is known for this ***. They will mail out flyer for comp rooms but when you go online to book one all the room for the next 4 or 5 months are completely book...

1.0
#1055399
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Last Sunday at the Diamond buffet the meal was seared strip steak & shrimp, the steaks were boiled --- omg. When the older customers verbally complained - they took it back to the kitchen and put "sear" marks on it. I was told "it's free"! Really? The managers way many...
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1.5
#1040926
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We arrived around 3:30 in the morning tired & so ready to sleep got to our room & noticed hair In our sheets. Called downstairs they send I guess maintenance to look at them changed our room to what I thought was a better room only to know that the bathroom sink was...
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1.3
I didn't like
  • Things were broken
  • It was not clean
#1030011
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Harrahs - No take out allowed after 10

Harrahs
#1071755
Cafe - if your looking to find a meal to take back to your room forget it. No only is it not allowed the staff are down right rude and unwilling to make exceptions even if it's for children in your party! Last time here for me!
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Harrahs - Not Military Friendly

Harrahs
#1056026
Showed my retired military ID and Security didn't want to accept my ID. Had to get a Manager to talk to Security before being allowed to enter the casino. I'm a USN LCDR (Ret) and female and was humiliated by the staff!
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Harrahs - Rude Guests

Harrahs
#1050600
3.3
Details
Diamond, 777 are extremely rude. They think they own the place. As a former employee they my made my job miserable. They need to be treated accordingly, kick them out when they are rude to staff they deserve it. They complain about everything, if they get something for free like a buffet they just complain and want more. Ugh....
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Customer service
Staff
Value for money

All Time Scammers Review

Harrahs
#1027826
1.0
Details
A racist hotel that try and cover the truth when it comes with there staff. They hide things like what they do wrong then they just eant you to spend money and shut up. They dont want you to speak to higher management because of all the ill legal actoin they do to customers.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
When we first arrived, we went to get drinks at the food court. A large man, I think was named Travis, was very rude to me. He yelled across the room that I, apparently can't listen to his directions. I was looking for hot chocolate packs. One of the cashier's heard...
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3.1
#1016884
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I went Feb 25, 2017. Never been before. They gave me 50.00 for first time coming. No one explain the machines to me. I really thought money was on hold card. Man stole my money fat *** white slob. They could not help me. The waiters white girls are very nasty if you...
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Anonymous
Anonymous

So, you were at the casino, trying to win some money. Did you know that money can't buy: manner, morals, respect, character, common sense, trust, patience, class, integrity a...

3.2
#1014298
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I had surgery last year and was stuck at home recovering for almost 4 months. I was not able to come to the casino and play as much during that time. As a result, I lost all my reward credits, almost 70k points. I have been a diamond member for approximately 10 years....
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3.1
#991380
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Harrahs need to change the way the tiers are achieved. I've been over a 15 year patron with a present platinum status. At the end of December 2016 I had over 13,000 tier credits and was not given any bonus tier credits either over the course of 4 visits there in...
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#986195
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Harrahs reno is one of the dirtiest casinos. What exactly do the cleaners do stand around and talk if you cant do your job go somewhere else. There is no supervision they need to have an undercover boss check what their cleaning crew does at night. I seen an older...
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I liked
  • Jacuzzi
I didn't like
  • Cleaners
#986008
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Standard room booked through Hotel.com, I was to find toilet and clothing with trash in room upon arrival. Moved with all house charges dropped and suitable room dwelling excepted. Unfortunately sinks both backed up with bathtube not working properly, we enjoyed our...
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#982536
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Bad enough I have to pay a high "resort fee" for nothing, but now they are going to charge for parking. Getting to expensive in Vegas...more and more $ going out. Very disappointed. I do like the room and the way I am treated (by employees), but paying for parking...
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4.1
I liked
  • People at front desk
I didn't like
  • Parking fees
  • You are making it difficult for me to complain
  • Resort fees
#966765
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