Anonymous
map-marker Cashiers, North Carolina

Harrahs Croupier Review from Cashiers, North Carolina

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I was playing roulette last night at 9pm and the dealer who was an ugly pimple faced dealer named sam a female took two very large stacks of my money off the table when both times they were winners. I had the pit boss named Ron to come overand have the hands reviewed by camera .

The game stopped for 5 minutes when ron returned he told me they could see any thing on video review. It would have been different had this ugly kid made this mistake once but she did it two different times.

Beware youve been warned if you run into a dealer named Sam. Dean Retired Master Gunnery Sergeant USMC

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Reason of review:
Poor customer service
Clarabell Dbi
map-marker New Orleans, Louisiana

Harrahs Hotel Facility Review

(New Orleans location) My husband is a Diamond Total Rewards member and was told at check in he could not leave a $100 cash deposit they had to put it on a credit card. We never had that problem in Reno NV
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Reason of review:
Problems with payment
Anonymous
map-marker Cherokee, North Carolina

Bad Place, Stay Away

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Harrah's Cherokee has the worst paying slots I have ever experienced. Casino is also a S###HOLE, filthy dirty, it was hot in there also like the A/C wasn't working, stunk too, restrooms a mess, paper towels all over the floor, *** on the floor in the stalls and urinals. Harrah's needs to take a lesson from Mohegan Sun in CT (that is a real casino). Of course Harrah's Cherokee is the only game in town so they don't care. The shame is the Cherokee tribe is not benefitting from these crooks. I don't know what Harrah's is paying the tribe, but, I'm sure they would do a lot better if the told Harrah's to get lost and ran it themselves.
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Reason of review:
Poor customer service
Anonymous
map-marker Henderson, Nevada

Harrahs Hotel Facility Review from Henderson, Nevada

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I've neen stuck in the elavator FOUR TIMES!! The guest elevator from rooms to casino is broken & reported to hotel but they STILL have done nothing about it. This is a serious safety problem! I'm stuck staying at this hotel through August for work purposes and am flabbergasted. I called for help on the emergency phone and the security person who answered it, was RUDE AND HUNG UP ON ME! This is terrifying! Fix the elevator or shut it down!
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Reason of review:
Bad quality
1 comment
Guest

They should give you $5,000 in gaming chips as compensation. And they should also put you up for free in the best room that they have for the night and give you a free meal of anything that you want to eat.

Anonymous
map-marker Gorman, North Carolina

Harrahs Customer Care Review from Gorman, North Carolina

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Don't go there!! They treat you and your family members like Dirt!!! They could care less if your happy or not with little things that they could easily fix but don't. And don't think because they tell you that Brooks Ribinson General Manager/ CEO WILL KNOW YOUR COMPLAINT HE NEVER WILL!!! BEWARE. SAVE YOUR MONEY. THEY WILL TAKE IT ALL. AND THEN THINK YOU OWE THEM SOMETHING. Go to Pearl River or Tunica any where but there. Looks nice sounds nice. Be they are not NICE!! They will reel you in with all their offers and then take it all away. Plus your money!!!! Stay away!!! Very unhappy. But they could care less.
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Reason of review:
Poor customer service
Anonymous
map-marker Jonesboro, Georgia

Slots-PITIFUL

The slots do not pay out. I have tried going different days; different times and have only won 2 small amounts 2 times. Don't waste your time going to this casino or River Valley. I am not sure why I have to write the non-existent review in 100 plus words, to state that the slots stink should be enough information for anyone to grasp. I still have to complete this review in 100 plus words so I am typing that this casino stinks again as well as River Valley, very very very very very very very very very very very very very very very very poor pay out.
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Reason of review:
Problems with payment
Anonymous
map-marker Raleigh, North Carolina

Pay Back Odds

When I complained, Because 2 weeks earlier I was at another Harrah's casino and the payback was completely different even on the same games. This is what I received at least now I know I wasn't crazy. They are governed and monitored differently than the regular Casinos. So I think I'll stay away from these casinos. As a Native American casino, Harrah’s Cherokee Casino Resort is bound by a Compact with the state of North Carolina, and must comply with oversight by the National Indian Gaming Commission (NIGC). The state Compact expressly sets the range of the “hold percentage” allowed in the Cherokee casino operations and to insure that these requirements are followed, the Tribe, through its Board of Advisors, Tribal Gaming Commission (TGC) and Harrah’s internal audit department, conducts daily audits of the gaming operations of the casino.
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Reason of review:
Problems with payment
Anonymous
map-marker Gaston, South Carolina

Short Review on August&nbs-04:00;30,&nbs-04:00;2016

I fell at Harrah's Casino in Cherokee North Carolina and sustain a severe cut to my leg and knees and they refused to pay any medical bills. PLEASE PLEASE let's not patronize them ANYMORE! They take millions of dollars from the public and refuse to pay if you get hurt on their property.
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Anonymous
map-marker Chicago, Illinois

Harrahs Buffet Review

Absolutely the worse place I have EVER been and I've been to a lot of third world countries. Buffet - $32.00 a person - really? No signs explaining that until AGTER you get to the cashier. Then NO vegan menus - none at all. Was like a foreign word/concept. People extremely rude. NEVER AGAIN.
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Reason of review:
Pricing issue
Anonymous
map-marker Eminence, Kentucky

Review in Entertainment category from Eminence, Kentucky

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We gamble all over the southeast and by far without comparison the harrah's cherokee casinos slots are a rip off. They make it obvious that the slots are set not to pay anything. We only go to see if anything has changed and to keep our diamond status with ceasars entertainment . We are always disappointed when we go to either of the harrahs cherokee casinos in NC. I will be soo glad when the new casino in Charlotte gets built so we will have somewhere else to go. I hear the cherokees just pay a fine each year for such low slot payouts. We understand the notion of the random luck factor as it relates to slots but these slots are obviously rigged heavily against the patrons. They use something called server based gaming (as most modern casinos now do) but it's obvious that they have all of their slots set to about a 10% payout from the server itself.
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Anonymous
map-marker Cherokee, North Carolina

Casino Host Surveys

All of the responses to the casino host surveys are forwarded onto the customer's assigned casino host with the customer's name attached to it. This creates a bigger problem especially if you are having issues with your assigned casino host, and if you have already requested a different casino host.

I have been waiting a year for a different casino host to be assigned to me and I'm a Seven Stars member.

Harrah's/Caesars Entertainment doesn't need to give responses to casino host surveys directly to the casino host with the customer's name attached to it. I would suggest that when a customer reaches the Seven Stars status, that a casino host trained in Seven Stars benefits be assigned to those individuals.

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Emerald Wax
map-marker Cherokee, North Carolina

No comps, no Host

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My husband and I have been diamond players for 25 years, Harrahs at Cherokee ,doesn't have any host, machines DO NOT PAY OFF, NO SHOPPING, NO SPA COMPS, CAN'T GET ROOMS, JUST TREAT PLAYERS WHO HAVE LOST THOUSANDS OF DOLLARS TO A POINT THAT I DON'T WANT TO RETURN, NICE ROOMS WHEN YOU GET ONE , FOOD SERVICE IS OFFERED AT THEIR DESCRETION, , NOT. HAPPY!Tried to call host, There isn't one, cash coupons there aren't any, just treat their players Terrible, HARRAHS NEEDS TO TAKE A LOOK .
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Pros:
  • Housekeeping
  • Pretty
Cons:
  • Slot payouts
  • Way management spoke to waiting customers to check in
  • No one wins
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

ive had better luck in vegas

Anonymous
map-marker Eden, South Dakota

Harrahs Waiter Review

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I had a late night dinner at Harrah's Laughlin my server was the cutest and sweetest server I believe her name was Stacy she kept our drinks full at all times, she got our order out quickly so our food was still hot and she kept a smile on her even when she got busy and a customer was a little bit upset for loosing all his money probably because she did great with all her tables
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Pros:
  • And great personality
  • Stacy was a great server
Reason of review:
Good customer service
Savier Bdf
map-marker Drexel, North Carolina

Harrahs Customer Care Review from Drexel, North Carolina

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Its just *** poor pay outs !!! And dont keep you playing. I use too think its just murphy nc valley river, but after playing at few others there alll the same. *** gaming pay outs and the worst service and false reports. Id tell everyone too not play at any harahs gaming. I just think there going broke the way they pay out. And there using that screen system controled who wins, sensors at tables at the shuffle, and unfair gaming.. Played other casinos other then harahs, and the wins are better and better bonus, games are cool more up too date but its a bad thing cause its rigged system. They sont even have gaming board officials in there casinos. Should be monitored all the time but apparently not. Cherokee casino is great, but dont play the games there also. Lol no pay out. 2.00 bet and you win 0.08 cent wins. And .50 cent bet you get ..05 cents lol even with 5 accross. And double lined. Lol rip offs lol dont play.just visit stick too the free stuff and dont use your own money. Let harahs gaming pay.....table games. Its a hit anf miss. I think the only thing is great too walk around and see the place. I learned that the more you play there the less you win. They wont change and doesnt care. Hope this review helped. And if others are doing the same then dont play there either. Bad service to the customer is a good sign. If the pay outs are not good usually means there service is the same. Its proven ...
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Reason of review:
Poor customer service
Anonymous
map-marker Helotes, Texas

Harrahs Customer Care Review

The security at Harrahs Casino lied about a $.05 ticket that they claim my spouse took and banded him from the casino when the real issue is they constantly harrass people for nothing and my spouse spents large amounts of cash and has a kind personality SOMETHING NEEDS TO BE DONE ABOUT THEIR NUMEROUS CONVICTIONS WITH BLACKS
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Reason of review:
Poor customer service
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